Health and Disability Service Complaint Agencies in Other States

Australian Capital Territory
Community and Health Services Complaints Commissioner
Telephone: 02 6205 2222
Fax: 02 6207 1034
TTY: 02 6205 1666
Website: www.healthcomplaints.act.gov.au/c/hcc
Email: health.complaints@act.gov.au

New South Wales
Health Care Complaints Commission
Telephone: 02 9219 7444
Telephone: 1800 043 159 (freecall)
Fax: 02 9281 4585
Website: www.hccc.nsw.gov.au
Email: hccc@hccc.nsw.gov.au

New Zealand
Health and Disability Commissioner
Telephone: 0800 11 22 33 (national freephone)
Website: www.hdc.org.nz
Email: hdc@hdc.org.nz

Northern Territory
Commissioner for Health and Community Services Complaints
Telephone: 08 8999 1969
Telephone: 1800 806 380 (freecall)
Fax: 08 8999 1828
Website: www.hcscc.nt.gov.au
Email: hcscc.omb@nt.gov.au

Queensland
Health Rights Commission
Telephone: 07 3234 0272
Telephone: 1800 077 308 (freecall)
Fax: 07 3234 0333
Website: www.hrc.qld.gov.au
Email: health.rights@hrc.qld.gov.au

South Australia
South Australia Health and Community Services Complaints Commissioner
Telephone: 08 8226 8666
Fax: 08 8226 8620
Website: www.hcscc.sa.gov.au

Tasmania
Office of the Health Complaints Commissioner
Telephone: 03 6233 6348
Telephone: 1300 766 725
Fax: 03 6233 8966
Website: www.healthcomplaints.tas.gov.au/
Email: health.complaints@justice.tas.gov.au

Victoria
Office of the Health Services Commissioner
Telephone: 03 8601 5200
Telephone: 1800 136 066 (Toll free)
TTY: 1300 550 275
Fax: 03 8601 5219
Website: www.health.vic.gov.au/hsc/index.htm
Email: hsc@dhs.vic.gov.au

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West Australian Registration Boards

Chiropractors Registration Board under the Chiropractors Act 1964.
2nd Floor, 15 Rheola St
WEST PERTH WA 6872
Telephone: 08 9321 8499
Website: www.chiroboard.wa.gov.au

Dental Board of Western Australia under the Dental Act 1939.
2nd Floor, 15 Rheola St
WEST PERTH WA 6005
Telephone: 08 9321 8499
Website: www.dentalboard.wa.gov.au

Medical Board under the Medical Act 1894.
8th Floor, London House
216 St Georges Terrace
PERTH WA 6000
Telephone: 08 9481 1011
Website: www.wa.medicalboard.com.au

Nurses Board of Western Australia under the Nurses Act 1992.
Level 1, 165 Adelaide Terrace (Corner Bennett Street)
EAST PERTH WA 6004
Telephone: 08 9421 1100
Website: www.nbwa.org.au

Occupational Therapists Registration Board of Western Australia under the Occupational Therapists Registration Act 1980.
Suite 7, 2nd Floor
23 Richardson Street
SOUTH PERTH WA 6151
Telephone: 08 9368 2655
Website: www.otbwa.com.au

Optometrists Registration board under the Optometrists Act 1940.
2nd Floor, 15 Rheola St
WEST PERTH WA 6005
Telephone: 08 9321 8499
Website: www.optoboard.wa.gov.au

Osteopaths Registration Board under the Osteopaths Act 1997.
PO Box 959
SOUTH PERTH WA 6951
Telephone: 08 9368 2633
Website: www.boards.dpc.wa.gov.au/index.cfm?fuseaction=bcv.bdetail&bno=876

Pharmaceutical Council of Western Australia under the Pharmacy Act 1964.
21 Hamilton St
SUBIACO WA 6008
Telephone: 08 9388 2886
Website: www.pcwa.com.au

Physiotherapists’ Registration Board under the Physiotherapists Act 1950.
Suite 7, 2nd Floor
23 Richardson Street
SOUTH PERTH WA 6151
Telephone: 08 9368 2644
Website: www.prbwa.com.au

Podiatrists Registration Board under the Podiatrists Registration Act 1984.
2nd Floor, 15 Rheola Street
WEST PERTH WA 6005
Telephone: 08 9321 8499
Website: www.podboard.wa.gov.au

Psychologists Board of Western Australia under the Psychologists Registration Act 1976.
2nd Floor, 15 Rheola St
WEST PERTH WA 6005
Telephone: 08 9321 8499
Website: www.psychboard.wa.gov.au

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Useful Resources

Advocare
Funded by the Commonwealth Department of Health and Aged Care, and the Health Department of WA, Advocare Inc promotes the rights of people receiving aged residential and community care services.
www.advocare.org.au

Commonwealth Disability Information
Information about disability programs provided by the Commonwealth Department of Family and Childrens Services.
www.facs.gov.au/disab

Council of Official Visitors
An independent agency established under the Mental Health Act 1996, Official Visitors can hear complaints, make enquiries and act upon them to find a satisfactory solution, on behalf of people with a mental illness.
Telephone: 08 9226 3266
Telephone: 1800 999 057 (freecall)
http://coov.org/

Developmental Disability Council
Provides systemic advocacy for people with developmental disabilities and their families.
Telephone: 08 9420 7203
Website: www.ddc.org.au

Disability Services Commission
The Western Australian State Government Department responsible for service provision for people with disabilities living in Western Australia.
Website: www.dsc.wa.gov.au

Equal Opportunity Commission
The Western Australian State Government Agency responsible for encouraging the recognition and understanding of the principles of equal opportunity, and for providing a means of redress to individuals who allege unlawful discrimination.
Website: www.equalopportunity.wa.gov.au

Freedom of Information
The Western Australian Freedom of Information Act 1992 gives people the right to apply for access to documents held by State Government Agencies.
Website: www.foi.wa.gov.au

Health Consumers’ Council
Provides individual health and systemic advocacy, information and advice regarding health services.
Telephone: 08 9221 3422
Telephone: 1800 620 780 (freecall)
Website: www.hcc-wa.asn.au

Health Department of Western Australia
The State Government body responsible for providing public health services in Western Australia.
Telephone: 08 9222 4222
Website: www.health.wa.gov.au

Medicare Australia
This is Australia's main health information management and payment Agency, and administers Medicare and the Pharmaceutical Benefits Scheme.
Website: www.medicareaustralia.gov.au

Mental Health Law Centre
Provides a free and confidential legal service to people who are involved involuntarily in the mental health system.
Telephone: 08 9328 8266
Telephone: 1800 620 285 (freecall)
Website: www.mhlcwa.org.au

Mental Health Review Board
Provides an avenue to review a mental health patient's involuntary status.
Telephone: 08 9219 3162
Website: www.mhrbwa.org.au

Ministry of Fair Trading
Western Australian State Government Department responsible for promoting a fair and competitive environment for businesses and consumers.
Website: www.docep.wa.gov.au

Office of the Public Advocate
An independent advocacy service set up under the Guardianship and Administration System to ensure that the rights and best interests of people with decision-making disabilities are represented and advanced, both at hearings for the appointment of a guardian or administrator, and in the community.
Website: www.opa.sa.gov.au

Ombudsman (Commonwealth)
Investigates complaints about Commonwealth Departments and Agencies.
Website: www.comb.gov.au

Ombudsman (State)
Investigates complaints about State and Local Government administration.
Website: www.ombudsman.wa.gov.au

People With Disabilities (WA) Inc
A consumer managed organisation that advocates on behalf of and represents the rights of all Western Australian people with a disability - physical, intellectual, psychiatric and sensory.
Website: www.pwdwa.org

Privacy Commissioner
Investigates complaints about breaches of privacy.
Website: www.privacy.gov.au

Private Health Insurance Ombudsman
Provides private health insurance members with an independent service for health insurance problems and enquiries.
Website: www.phio.org.au

WorkCover
Administers the Workers' Compensation and Rehabilitation Act, and advises the Western Australian State Government on policies for this purpose.
Website: www.workcover.wa.gov.au

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