Welcome to the website of the Office of Health Review.
The Office of Health Review is an independent State Government agency established to deal with complaints about health and disability services. We provide a free service to all users of health and disability services in Western Australia.
Introduction
The Office of Health Review was established in 1996 to deal with health complaints under the Health Services (Conciliation and Review) Act 1995. Our role was expanded in 1999 to include enquiries into complaints about disability services. These complaints are dealt with under Part 6 of the Disability Services Act 1993.
Our Mission
To contribute to the improvement of health and disability services through the impartial resolution of complaints.
Our Vision
Creating Pathways to Resolution.
In supporting our vision and mission, we aim for a series of desired outcomes:
- Increased community awareness
- Increased partnerships and networks
- Innovative strategies for consumers and providers
- Improved system changes
- Well-equipped staff and facilities
Our Powers
The Office has the power to deal with health and disability complaints. The majority are handled through the conciliation process. We also have formal powers of investigation. These include: the power to issue a notice for the production of information and also require the attendance of a person to answer questions under oath or affirmation. The Director can also prepare a report for Parliament on any matter arising from a complaint or any of the functions for the Director. The Director has the power to make recommendations following an investigation, however, there is no power to enforce compliance with these recommendations.
Contact Us
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File Formats
Some documents for download on this website are in a Portable Document Format (PDF). To read these files you might need to download Adobe® Acrobat Reader.
